What Are The Payment Options?
We Accept; PayPal, Debit Card, Credit Card and MasterCard.
Is Your Website Secure?
We take the security of our customer information very seriously. Our website is SSL Encrypted and we use secure gateway for all payments.
How much is shipping / delivery?
We offer FREE Delivery On All Orders Over £10.00.
For all other shipping costs, including International Shipping please check the Delivery Page section.
How long do I have to return an item?
We’re so confident in our products, with this we offer a 90 day No Quibble Returns Policy. All we ask is that the items and packaging are in the same new condition as when you received them.
How Can I Contact You?
a) Via Our Website Contact Form
b) Email Us: support@zacal.co.uk
c) Via Our Facebook Page
When Will My Order Arrive?
All UK Orders are usually delivered within 3-5 working days but please check the Delivery section for full delivery times.
Do You Offer a Signed For Service?
Yes, we do. You can select the ‘Signed For’ delivery option at Checkout.
I Can't Find What I'm Looking For?
We’re always working hard to keep adding new products to the website. However, if you can’t find something you’re looking for, just use our website Contact Us Form or email us and we’ll do our best to help.
Do You Offer Wholesale Orders?
Yes, we do. You can find out more and apply for a Wholesale Account HERE
If you need any further help, you can contact us via email at support@zacal.co.uk with your enquiry and we’ll get back to you.
Are your collars safe for my cat?
No Cat Collar is 100% and we’d be lying if we said they were. The same as anything in life, anything can happen.
However, we pride ourself on our reputation of selling only Safe, Quick Release Cat Collars. This means if your cat does get caught or stuck, the collar will unclip to prevent injury.
Again, we always suggest checking the collar is functioning correctly before putting it on your cat.
Can I Buy in Bulk?
Yes, we always try to offer discounts for larger orders. We offer Wholesale Orders for larger orders but if you’re looking for 15 collars or more for an order, reach out to us and we’ll see what we can do!